My purchase is faulty, how can I exchange it?

We want you to be completely satisfied with the quality of our product – if you believe there is a fault with your purchase, please contact our Customer Care team via email:

To avoid any delays ensure you include the following information:

  • Name on the order
  • Order number
  • Your email address
  • Contact phone number
  • A description of the fault
  • If possible attach a photograph
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